{"id":12951,"date":"2019-06-05T12:27:35","date_gmt":"2019-06-05T12:27:35","guid":{"rendered":"https:\/\/test.onetrail.com\/support\/"},"modified":"2025-04-13T18:32:54","modified_gmt":"2025-04-13T16:32:54","slug":"support","status":"publish","type":"page","link":"https:\/\/onetrail.com\/nl\/support\/","title":{"rendered":"PORTAL support page"},"content":{"rendered":"<h1>How can we help?<br \/>\n<\/h1>\n<div>If you have any questions please contact us. We are happy to help you.<\/p>\n<\/div>\n<div>Service desk<\/p>\n<\/div>\n<div>The service desk is our first point of contact for all your questions, incident notifications and ideas.<\/p>\n<\/div>\n<p>\n    <a href=\"http:\/\/servicedesk.onetrail.com\/\">Onetrail Service desk<\/a>\n<\/p>\n<div>\n<p><a href=\"mailto:support@onetrail.com\" target=\"_blank\" rel=\"noopener\">Request a login<\/a><span>\u00a0<\/span>or<span>\u00a0<\/span><a href=\"mailto:support@onetrail.com\" target=\"_blank\" rel=\"noopener\">new password<\/a><span>\u00a0<\/span>for the service desk.<\/p>\n<\/div>\n<div>Phone<\/p>\n<\/div>\n<div>\n<p>We are here to answer your support questions from 08:00 till 18:00 hours CET.<\/p>\n<p><strong>+31 (0)30 697 32 85<\/strong><\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/app\/uploads\/case-background-alt-lime.svg\" alt=\"\"><\/p>\n<div>Stephanie Merts<\/div>\n<div>\n<div><\/div>\n<div><\/div>\n<div>Consultancy &amp; Customer Care Specialist<\/div>\n<\/div>\n<p><img decoding=\"async\" src=\"\/app\/uploads\/cases-background-lime.svg\" alt=\"\"><\/p>\n<div>Megan O&#8217;Donnell<\/div>\n<div>Customer Care Specialist<\/div>\n<p><img decoding=\"async\" src=\"\/app\/uploads\/Raimond-Schuilenburg@4x.jpg\" alt=\"\"><\/p>\n<div>\n<p>Raimond Schuilenburg<\/div>\n<div>Customer Care Specialist<\/div>\n<p><img decoding=\"async\" src=\"\/app\/uploads\/ChatGPT-Image-13-apr-2025-18_25_33.png\" alt=\"\"><\/p>\n<div>Customer Care Specialist<\/div>\n<div><a href=\"https:\/\/onetrail.com\/nl\/?page_id=12893\">Vacancy<\/a><\/div>\n<p>\n    <a href=\"https:\/\/apps.onetrail.net\/TPN-Portal\/\">Go to my Onetrail<\/a>\n<\/p>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"secondary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"xlarge\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"margin_remove_bottom\":true,\"title_element\":\"h3\"},\"source\":{\"query\":{\"name\":\"pages.singlePage\"},\"props\":{\"content\":{\"filters\":{\"search\":\"\"},\"name\":\"title\"}}}},{\"type\":\"headline\",\"props\":{\"content\":\"How can we help?\\n\",\"margin_remove_top\":true,\"title_element\":\"h1\"}},{\"type\":\"headline\",\"props\":{\"content\":\"If you have any questions please contact us. We are happy to help you.\\n\\n\",\"title_element\":\"div\",\"title_style\":\"text-lead\"}}]}]}]},{\"type\":\"section\",\"props\":{\"id\":\"for-whom\",\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"large\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Service desk\\n\\n\",\"title_element\":\"div\",\"title_style\":\"h2\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"The service desk is our first point of contact for all your questions, incident notifications and ideas.\\n\\n\",\"margin\":\"default\"}},{\"type\":\"button\",\"props\":{\"button_size\":\"large\",\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"medium\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"secondary\",\"content\":\"Onetrail Service desk\",\"icon_align\":\"left\",\"link\":\"http:\\\/\\\/servicedesk.onetrail.com\\\/\",\"link_target\":\"blank\"}}],\"name\":\"Orange button\"},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><a href=\\\"mailto:support@onetrail.com\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Request a login<\\\/a><span>\\u00a0<\\\/span>or<span>\\u00a0<\\\/span><a href=\\\"mailto:support@onetrail.com\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">new password<\\\/a><span>\\u00a0<\\\/span>for the service desk.<\\\/p>\",\"margin\":\"default\",\"text_style\":\"small\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Phone\\n\\n\",\"title_element\":\"div\",\"title_style\":\"h2\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>We are here to answer your support questions from 08:00 till 18:00 hours CET.<\\\/p>\\n\n\n<p><strong>+31 (0)30 697 32 85<\\\/strong><\\\/p>\",\"margin\":\"default\"}}]}]}]},{\"type\":\"section\",\"props\":{\"id\":\"for-whom\",\"image_position\":\"center-center\",\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"large\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-4,1-4,1-4,1-4|1-2,1-2,1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-4\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"app\\\/uploads\\\/case-background-alt-lime.svg\",\"image_svg_color\":\"emphasis\",\"image_width\":\"300\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Stephanie Merts<br \\\/>\",\"title_element\":\"div\",\"title_style\":\"h2\"}},{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<div><\\\/div>\\n\n\n<div><\\\/div>\\n\n\n<div><br \\\/>Consultancy &amp; Customer Care Specialist<\\\/div>\",\"title_element\":\"div\",\"title_style\":\"h4\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-4\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"app\\\/uploads\\\/cases-background-lime.svg\",\"image_svg_color\":\"emphasis\",\"image_width\":\"300\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Megan O'Donnell\",\"title_element\":\"div\",\"title_style\":\"h2\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Customer Care Specialist\",\"title_element\":\"div\",\"title_style\":\"h4\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-4\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"\\\/app\\\/uploads\\\/Raimond-Schuilenburg@4x.jpg\",\"image_svg_color\":\"emphasis\",\"image_width\":\"300\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"<br \\\/><br \\\/><br \\\/>Raimond Schuilenburg\",\"title_element\":\"div\",\"title_style\":\"h2\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Customer Care Specialist\",\"title_element\":\"div\",\"title_style\":\"h4\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-4\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"app\\\/uploads\\\/ChatGPT-Image-13-apr-2025-18_25_33.png\",\"image_svg_color\":\"emphasis\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Customer Care Specialist\",\"title_element\":\"div\",\"title_style\":\"h2\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Vacancy\",\"link\":\"https:\\\/\\\/onetrail.com\\\/customer-care-specialist\\\/\",\"link_target\":true,\"title_element\":\"div\",\"title_style\":\"h4\"}}]}]}]},{\"type\":\"section\",\"props\":{\"id\":\"for-whom\",\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"large\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"button\",\"props\":{\"button_size\":\"large\",\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"medium\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"secondary\",\"content\":\"Go to my Onetrail\",\"icon_align\":\"left\",\"link\":\"https:\\\/\\\/apps.onetrail.net\\\/TPN-Portal\\\/\",\"link_target\":\"blank\"}}],\"name\":\"Orange button\"}]}]}]}],\"version\":\"4.3.4\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How can we help? If you have any questions please contact us. We are happy to help you. Service desk The service desk is our first point of contact for all your questions, incident notifications and ideas. Onetrail Service desk Request a login\u00a0or\u00a0new password\u00a0for the service desk. Phone We are here to answer your support [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-12951","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>PORTAL support page - Onetrail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onetrail.com\/nl\/support\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PORTAL support page - Onetrail\" \/>\n<meta property=\"og:description\" content=\"How can we help? 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