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CASE Dustin

From fifteen to eight employees for ordering thanks to EDI and Anyform.

Marcel Joosten

MARKETING & E-COMMERCE DIRECTOR DUSTIN NETHERLANDS
WATCH INTERVIEW

  • Case DUSTIN

    From fifteen to eight employees for ordering thanks to EDI and Anyform.

Marcel Joosten

MARKETING & E-COMMERCE DIRECTOR DUSTIN NETHERLANDS
WATCH INTERVIEW

CONTEXT

About Dutch Netherlands

Dustin Netherlands, a leading IT supplier with annual sales of more than 500 million euros, faced the challenge of managing a large number of orders while providing optimal customer service. They needed a solution to ensure accurate, up-to-date and reliable order data.

By partnering with Onetrail, Dustin Netherlands achieved total control of the order and logistics process, enabling them to maintain minimal stock and effectively manage drop shipments from suppliers to customers.

THE CHALLENGE

Accurate, complete and reliable information

At such a large organisation as Dustin Netherlands, large volumes of orders are processed daily. Working with a diverse range of suppliers, both large and small, poses additional challenges.

Dustin Netherlands wanted to automate the ordering process as much as possible to focus on delivering the best possible service to their customers. To achieve this, they needed a partner who could provide specialised expertise in managing the accuracy, completeness and reliability of information within their order flow.

Solutions

OUR SOLUTION

All suppliers connected through one interface

We proposed connecting all Dustin Netherlands suppliers to the Trading Partner Network. This allows all orders to be collected and delivered directly to the ERP system through a single connection.

To support suppliers without EDI capabilities, we developed an alternative called the Onetrail Order Manager. This online Web application enables suppliers, regardless of their technical capabilities, to exchange requested order data with Dustin Netherlands. And to ensure the accuracy and reliability of the information, we monitor the flow of data 24/7.

THE RESULT

100% insight in drop shipments

Dustin Netherlands now has 100% visibility into drop shipments and effectively manages the ordering and logistics process. Customers are well informed of the latest order status and the company can quickly process a large number of orders. The integration of Onetrail’s solutions has also made it easier to work with all vendors, regardless of their size or technical capabilities.

In an interview with Marcel Joosten, Marketing & E-commerce Director at Dustin Netherlands, he shared his experience working with Onetrail.

INTERVIEW MARCEL JOOSTEN – MARKETING & E-COMMERCE DIRECTOR AT DUSTIN NETHERLANDS

How does Dustin Netherlands manage to ship such a large number of orders so quickly?

Marcel: “We have always tried to automate the ordering process as much as possible so that we can focus on providing the best possible service. Onetrail monitors a large number of connections with our suppliers and obtains automated feedback on our orders, open deliveries, shipments and billing. This information is sent directly to our system, which we can then use to ensure our customers stay well informed.”

How do you handle working with many large and smaller suppliers?
Marcel: “Our systems have been fully integrated with Onetrail’s systems for years. Onetrail has developed a solution, the Onetrail Order Manager, for suppliers who do not want or can’t manage their own EDI interface. This Order Manager allows us to include smaller or less technologically advanced suppliers in our order flow.”

True automation only works if you arrange this for all your suppliers.

MARCEL JOOSTEN – MARKETING & E-COMMERCE DIRECTOR DUSTIN NETHERLANDS
“Smaller suppliers are the main cause of manual activities. However, now that Onetrail offers a solution for suppliers unable or unwilling to implement sophisticated EDI solutions, we can ensure that almost all orders are processed automatically, making the order flow more manageable and organized.”
Your orders are often delivered via dropshipment. What is Onetrail’s role in this?

Marcel: “In drop shipment scenarios, the suppliers take care of the deliveries, making us dependent on their information. Previously, we were unaware of a completed delivery until we received the invoice.”

“With Onetrail, we can track the exact progress of an order; when it leaves the warehouse, arrives at the customer and whether everything went according to plan. Since our Amstelveen office does not have its own warehouse, it is crucial for us and our customers to have continuous access to this data. Onetrail takes care of this.”

Marcel Joosten

MARKETING & E-COMMERCE DIRECTOR AT DUSTIN NETHERLANDS

WATCH INTERVIEW

SINCE 2003

Collaboration between Onetrail and Dustin Netherlands

Onetrail came up with the following solution: the possibility for suppliers to enter and manage orders and product data in addition to EDI with an easy online tool. With this tool (Onetrail Supplier Portal) suppliers can enter their orders and product data manually or via FTP and have them delivered to Coolblue.

Onetrail takes care of the checking, translation, addition or correction of all entered data to the format requested by Coolblue. The data stream that enters at Coolblue, is therefore always accurate and reliable. This way, Coolblue can always confidently communicate this information to the customers on the website.

WHERE ARE WE STANDING RIGHT NOW?

Do you want more control over your logistics processes too?

By working with Onetrail, Dustin Netherlands has successfully streamlined their order and logistics process, while improving their customer service. Are you ready to optimize your supply chain as well? Then contact us today!

Facts & Figures

Our partnership with Coolblue

294.000
TRANSACTIONS PER MONTH
55
SUPPLIERS CONNECTED VIA EDI
2003
START COLLABORATION

CONCLUSION

Collaboration between Onetrail and Dustin Netherlands

Onetrail came up with the following solution: the possibility for suppliers to enter and manage orders and product data in addition to EDI with an easy online tool. With this tool (Onetrail Supplier Portal) suppliers can enter their orders and product data manually or via FTP and have them delivered to Coolblue.

Onetrail takes care of the checking, translation, addition or correction of all entered data to the format requested by Coolblue. The data stream that enters at Coolblue, is therefore always accurate and reliable. This way, Coolblue can always confidently communicate this information to the customers on the website.

Talk to sales

Please note that this case study was originally written for Centralpoint.nl, which has since been acquired by Dustin. As a result, all references to Centralpoint.nl have been updated to reflect Dustin Netherlands, the new entity representing the combined companies.