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Junior Customer Relationship Specialist

At Onetrail, we are looking for an enthusiastic Junior Customer Relationship Specialist. In this role, you will be the link between our customers, the sales team, and the support department. You will ensure that existing customers remain satisfied and that new opportunities are seized.

Location: Amersfoort (hybrid)
Work hours: 32 – 40
Apply now

About Onetrail

Onetrail helps companies do business smarter and faster by enabling electronic data exchange. With our solutions, we connect suppliers, distributors, and customers in one large digital network. This makes life easier for our customers – and as a Junior Customer Relationship Specialist, you’ll directly contribute to that! Ready to build long-term customer relationships and further develop yourself?

To work for one of the most innovative B2B and Cloud Integrators in Europe is not for everyone. “Integration” in the Cloud is booming. And Onetrail’s development is right in the middle of it.

Onetrail is since 2019 part of Total Specific Solutions (TSS), Europe’s largest Vertical Market Software company with over 120 independent Business Units.

Who are we looking for?

At Onetrail, we are looking for an enthusiastic Junior Customer Relationship Specialist. In this role, you will be the link between our customers, the sales team, and the support department. You will ensure that existing customers remain satisfied and that new opportunities are seized.

What will you be doing?

  • You will maintain daily contact with existing customers and answer their questions.
  • You will identify commercial opportunities and liaise with the sales team to pursue them.
  • You will coordinate internal activities to ensure that customer agreements are properly fulfilled.
  • You will contribute ideas for improvements in customer relationships and actively contribute to their success.
  • You will support the onboarding of new customers.

We ask:

  • A customer-focused attitude and strong communication skills. HBO level.

  • Affinity for sales and relationship management.

  • You enjoy switching between different teams and interests.

  • A proactive attitude: you see opportunities and seize them.

  • 0-3 years of work experience in a customer-facing or commercial role is a plus, but not required. Knowledge of our solutions: https://onetrail.com/nl/trading-partner-network22/ 

  • Dutch and English speaking

We offer:

  • A varied role with a lot of customer contact.

  • The opportunity to develop yourself within the organization.

  • Room for initiative and ideas.

  • A competitive salary and excellent benefits.

  • An enthusiastic and committed team where collaboration is key.

Application process

The application process is as follows:

  • Introduction via Teams with (and assessment by) your two Customer Success colleagues
  • Meeting Tamara Berkers (Commercial Director) and tour of the office;
  • Job interview and introduction to other colleagues.

Interested?

Do you share our passion for integration? Are you interested or would you like more information about this vacancy? Then let us know via: hr@onetrail.com

Your response will be treated confidentially and we will respect any notice period with your current employer. We are flexible with regard to scheduling an interview.

In the event of a start:

  • You get an experienced buddy to walk you through all the ins and outs of Onetrail;
  • You will work in the office a lot during the first period so you can watch and ask questions;
  • After that, you will probably come to the office one day a week (more often is also allowed).
Apply now
Acquisition is not appreciated.