As a Customer Care Agent you guide our customers to make good use of our products and to get the maximum value out of our product and services portfolio. You add an important contribution to our customer satisfaction and you work on fruitful customer relationships contacts and lasting relationships.
You are our first customer point of contact, both by telephone and e-mail, and you solve (technical) customer questions by analyzing them, by asking questions and coming up with (creative) solutions. You support the customers remotely and you deal with the question directly.
If a question requires more elaboration, you put the question out to your technical support colleagues and keep the customer informed about the progress. You coordinate these incidents and ensure compliance with the agreements.
Finally, we challenge you to take the initiative for improvements in our products and actively think about possibilities for further growth.