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Customer Care Specialist

Do you want to help customers automate their processes and collaborate more efficiently with their trading partners? At Onetrail, the leading data partner for the Dutch and European supply chain, we work every day on a platform that enables thousands of suppliers, distributors, and retailers to exchange product, order, and inventory data at lightning speed.
Location: Amersfoort (hybrid/remote)
Work hours: 40
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About Onetrail

To help customers get the most out of this network, we are looking for a Customer Onboarding Consultant with a strong technical foundation and a customer-focused mindset. In this role, you are the key link between our commercial teams, support, consultancy, and customers. You guide the entire onboarding process and ensure that our Self Connect solution and other Onetrail services are perfectly configured.

Who are we looking for?

To help customers get the most out of this network, we are looking for a Customer Onboarding Consultant with a strong technical foundation and a customer-focused mindset. In this role, you are the key link between our commercial teams, support, consultancy, and customers. You guide the entire onboarding process and ensure that our Self Connect solution and other Onetrail services are perfectly configured.

What will you be doing?

  • You are primarily responsible for customer satisfaction and communication.
  • You will be responsible for initial primary investigations into customer or system issues
  • You support the customer and handle the question or request directly or efficiently co-ordinate internally with other teams to find the best solution for the customer. You keep the customer informed about the progress. 
  • Because of your customer-oriented attitude, clear and regular communication with the customer is important to you. This may involve continuously informing customers about the status of their calls or simply showing interest in challenges at their organization.
  • You recognize sales signals and pass them on to your sales colleagues.
  • You take care of the registration and follow-up of incidents within the set service level agreements.
  • You process supplier article data on the Onetrail platform.
  • You make an active contribution to our team to further develop and professionalize our service.
  • You will be responsible for monitoring dashboards and metrics on Kibana and Zabbix for system related issues.
  • You will create, organize and monitor tickets using Jira.
  • You will monitor email inboxes for system issues aswell as customer requests and related issues.
  • You will respond to customer emails in a professional way and manage customer’s expectations.
  • You will answer calls from customers relating to support issues, and when necessary be responsible for forwarding it to the relevant department.

We ask:

  • Fluent English (non-negotiable)
  • Fluent Dutch (preferable)
  • Strong technical aptitude gained through hands-on experience, self-learning, or projects (no degree required)
  • Familiar with Microsoft Office 365, (Outlook, Excel, Teams, etc.)
  • Customer Service (public service) experience
  • You are an EU resident

We offer:

A challenging, rewarding position where you can further develop your customer-oriented skills and make a direct contribution of Onetrail’s continued growth. You will be part of a small customer care team consisting of two other colleagues.

  • A gross salary between 2800-3500 euros per month, based on full-time employment
  • A hybrid/remote workplace that we set up for you both at your home and at the office
  • Home office allowance, internet allowance,  pension scheme, 26 days holidays and 8% holiday pay (country dependent)
  • Laptop and telephone
  • A modern office with roof terrace in the center of Amersfoort, easily accessible by public transport and car (our parking garage is underneath the building)
  • Possibility to grow quickly based on affinity or skills
  • Opportunity to participate in our training programs immediately after the probationary period
  • Ample opportunities for own initiative and personal development

Application procedure:

The application process is as follows:

  • Introduction via Teams with (and assessment by) your two direct Customer Care colleagues
  • Meeting at the office with your manager and further discussion about the position.

In the event of a start:

  • You get an experienced buddy to guide you through all the ins and outs of Onetrail
  • You will work in the office one day a week so you can watch and ask questions

Interested?

Do you share our passion for data or integration? Are you interested or would you like more information about this vacancy? Then let us know soon! hr@onetrail.com

Your response will be treated confidentially and we will respect any notice period with your current employer. We are flexible when it comes to scheduling an interview.

Apply now
Acquisition is not appreciated.