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Customer Care Specialist – hybrid

As a Customer Care Specialist at Onetrail, you are the go-to person for our customers — helping them get the most out of our platform and ensuring they always feel supported. You coordinate first-line support tickets, own customer communication during incidents, and proactively contribute to customer satisfaction and long-term relationships. You report to the Operation Lead.

Location: Hybrid
Work hours: 40
Apply now

About Onetrail

To work for one of the most progressive B2B integrators in Europe is not for everyone. Cloud integration is booming. And Onetrail’s development is right in the middle of it. For us, the most important matter is to help realize our customers’ automation goals with pragmatic, innovative solutions. We can only do this by giving you the space to be entrepreneurial.

Onetrail is a very pragmatic and flexible company; you understand that we expect the same flexibility from you. We understand better than anyone that processes need to work well together. So do the people within our team. Onetrail is part of Total Specific Solutions (TSS), Europe’s largest Vertical Market Software company with more than 125 independent Business Units.

Who are we looking for?

This role is a good fit if you have: 

▸    Excellent communication skills — you are a great listener and naturally service-oriented

▸    A self-starting attitude: you work independently and take initiative

▸    A positive mindset that makes you a natural team player with strong interpersonal skills

▸    Creative problem-solving abilities — every obstacle is a challenge you’re eager to tackle

▸    Strong written and spoken Dutch and English proficiency

      What will you be doing?

      • Support end users of the Onetrail platform remotely and take ownership of first-line support tickets
      • Perform initial analysis of customer issues and resolve them with practical, efficient solutions
      • Escalate complex cases to Technical Support while maintaining close follow-up and keeping customers informed throughout
      • Build strong customer relationships through proactive communication — from status updates on open tickets to genuine interest in their day-to-day challenges
      • Spot sales signals and pass them on to your sales colleagues
      • Register and follow up on incidents, disruptions, and changes within agreed service level agreements
      • Process product article data from suppliers on the Onetrail platform, ensuring correct indexing and classification
      • Actively contribute to developing and professionalising our service offering
      • Help reduce churn and take responsibility for monitoring and securing customer retention

      We ask:

      You are dedicated, entrepreneurial, and customer-focused. You thrive in a fast-paced environment, enjoy variety in your work, and take pride in delivering excellent customer experiences. At Onetrail, we look for people who are:

      ▸    Dedicated— results-driven and reliable

      ▸    Entrepreneurial — ambitious and proactive

      ▸    Innovative — market-aware and customer-first

      We offer:

      Personal development 

      Dedicated weekly time for training, learning, experimenting, and staying up to date. 

      Impact 

      Your work directly affects the daily business of some of the largest IT suppliers and retailers in Europe. 

      Good employment conditions 

      • Competitive gross salary € 2.800,- / € 3.300,-based on experience 
      • 20 + 6 vacation days depending on your country 
      • Pension plan 
      • Laptop & professional tooling 
      • A stable company with 25+ years of experience in data exchange 

      The application process is as follows: 

      • Introduction via Teams with (and assessment by) two direct colleagues 
      • Meeting with your manager and further discussion about the position 

      In the event of a start: 

      You get an experienced buddy to guide you through all the ins and outs of Onetrail 

      Interested?

      Are you excited to help build and innovate the Onetrail platform? 
      Send your CV and motivation to hr@onetrail.com. 

      We look forward to meeting you! 

      Apply now
      Acquisition is not appreciated.