Customer Care Specialist

Are you looking for a challenging role where you have a real impact on customer satisfaction? We offer a dynamic position as the first point of contact for our customers in Europe, mainly the Netherlands. As a Customer Care Specialist, you will manage 1st-line tickets, analyze customer issues and ensure quick, effective solutions. You will not only strengthen our relationships with existing customers through your service-oriented approach, but also contribute to the optimization of our processes and innovations and delight your colleagues with your positive attitude.

Location: Amersfoort or remote

Work hours: 32-40

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About Onetrail

To work for one of the most innovative B2B and Cloud Integrators in Europe is not for everyone. Cloud integration is booming and everything revolves around data. Onetrail is in the middle of this. Our customers want to be at the forefront and keep up with fast-moving IT and Consumer Electronics markets. Without automation, they can no longer keep up.

For us, the most important matter is to help our customers achieve their goals with pragmatic, innovative solutions. We can only do this by giving you the space to be entrepreneurial in your work. Onetrail is a very pragmatic and flexible company, you understand that we expect the same flexibility from you. We understand better than anyone that processes need to work well together, and so do the people within our team.

Onetrail is part of Total Specific Solutions (TSS), Europe’s largest Vertical Market Software company with more than 120 independent Business Units.

Who are we looking for?

Several major brands, distributors and web shops in the Netherlands, Belgium, Scandinavia, Germany and the UK are successfully using our Trading Partner Network. Thanks to this solution, they can connect dozens of suppliers or customers per month to an automated purchasing flow and process thousands of order messages per day. To further expand this success, we are focusing our marketing and sales activities entirely on the consumer electronics and IT sectors within Europe.

We are looking for a Customer Care Specialist who feels at heart what service means. You will support the users of our platform and be responsible for managing 1st-line tickets. As a Customer Care Specialist, you analyze problems and offer directly applicable solutions.

You excel at assessing customer needs and switching to technical support or sales if necessary. You see each ticket as your responsibility and ensure its progress. You are customer-oriented, structured and have strong administrative skills.

With a natural affinity for technical solutions, such as SAAS, you effortlessly combine your technical insight with a customer-oriented approach. Your problem-solving ability is one of your strongest points; you are able to find and implement solutions quickly and efficiently.

What will you be doing?

As a Customer Care Specialist, you are primarily responsible for customer satisfaction, retention and communication. You take care of the first-line calls on Onetrail’s applications.
You support the customer and handle the question directly or transfer it to a colleague if more knowledge is needed. You keep the customer informed about the progress.
Because of your customer-oriented attitude, you attach importance to contact with the customer. This may involve continuously informing customers about the status of their calls or simply showing interest in challenges at their organization.
You recognize sales signals and pass them on to your sales colleagues.
You take care of the registration and follow-up of incidents within the set service level agreements.
You process supplier article data on the Onetrail platform.
You make an active contribution to our team to further develop and professionalize our service.

We ask:

Command of the Dutch or English language
Excellent communication skills and a good listener
A service-oriented attitude that our customers never forget
An independent working attitude and strong self-starting ability
A positive attitude that makes you an ideal team player
Creativity in finding solutions, allowing you to see every obstacle as a challenge that you enjoy taking on.

We offer:

A challenging, rewarding position where you can further develop your customer-oriented skills and make a direct contribution of Onetrail’s continued growth. You will be part of a small customer care team consisting of two other colleagues.

Competitive salary in line with knowledge and experience (feel free to ask)
A hybrid workplace that we set up for you both at your home and at the office
Home office allowance, internet allowance, pension scheme, 26 days holiday and 8% holiday pay
Laptop, telephone and public transport card for business use
A modern office with roof terrace in the center of Amersfoort, easily accessible by public transport and car (our parking garage is underneath the building)
Possibility to grow quickly based on affinity or skills
Opportunity to participate in training programs immediately after the probationary period
Ample opportunities for own initiative and personal development

Application procedure:

The application process is as follows:

Introduction via Teams with (and assessment by) your two direct Customer Care colleagues
Meeting at the office with your manager and further discussion about the position.

In the event of a start:

You get an experienced buddy to guide you through all the ins and outs of Onetrail
You will work in the office a lot during the first period so you can watch and ask questions
After that, you will probably come to the office one day a week (more often is also allowed).

Interested?

Do you share our passion for data or integration? Are you interested or would you like more information about this vacancy? Then let us know soon! hr@onetrail.com

Your response will be treated confidentially and we will respect any notice period with your current employer. We are flexible when it comes to scheduling an interview.

Apply now

Acquisition is not appreciated.