INTERVIEW WITH JURGEN DENNISSEN OF TECH DATA
From fifteen to eight employees for ordering thanks to EDI and Anyform.
What is the role of automation in your order process?
How is the order process organized at Tech Data?
“Automation at Tech Data has not only resulted in more efficiency and time savings, but in better customer service as well.”
How do you use Anyform most effectively?
How is Tech Data’s experience in collaborating with Onetrail?
Tech Data has been collaborating with Onetrail for several years now. Dennissen: “Our cooperation has certainly become more intensive in the past year. As a result, we have been able to take practical improvement steps together and further optimize processes. A good example is drop shipment. This often went wrong as the order was delivered to the reseller and not to the end customer, as intended.”
“We examined this thoroughly, together with Onetrail. Onetrail then provided an extra check, so this error can no longer occur. It is a good example of our collaboration. Anyform is certainly advisable for any organization that wants to automate its order processes as much as possible. Anyform offers the possibility to receive orders and invoices electronically from parties who do not have the resources available for EDI.”